Privacy Policy

This Privacy Policy describes how Celest Urn ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from celesturn.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" and "your" refer to any user of the Services, including customers, visitors, or any individual whose data we process pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on the Site with the "Last updated" date revised accordingly.

How We Collect and Use Your Personal Information We collect personal information about you from various sources, depending on your interactions with our Site and Services. This includes directly from you, automatically through your use of our Services, and from third parties.

What Personal Information We Collect

Information You Provide Directly:

Contact details (name, address, phone number, email)
Order and payment details (billing/shipping address, payment confirmation)
Account information (username, password, security details)
Shopping preferences (cart, reviews, loyalty programs, purchases)
Customer service communications

Usage Data:

Device, browser, and network information
IP address and interaction data (via cookies, pixels, and similar technologies)

Third-Party Sources:

Shopify and service providers
Payment processors
Analytics and advertising providers

How We Use Your Personal Information

To process transactions and provide Services
To manage accounts and order logistics
For marketing, advertising, and service personalization
To detect and prevent fraud or security threats
To provide customer support and improve the Site

Cookies We use cookies and similar technologies to enable functionality, personalize content, and analyze website usage. You can adjust cookie preferences in your browser, though some functionality may be affected. For cookie details specific to Shopify, visit: https://www.shopify.com/legal/cookies

Disclosure of Personal Information We may share personal information with:

Service providers (Shopify, payment processors, IT, fulfillment, analytics)
Marketing and advertising partners
Affiliates or corporate group
Legal entities, in compliance with legal obligations or in case of mergers/acquisitions

We do not sell or use sensitive personal information for profiling or inference without your consent.

Third-Party Websites and Links Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of such third parties. Please review their respective privacy policies.

Children's Data We do not knowingly collect personal data from children under 16. If you believe a child has submitted data, please contact us for deletion.

Security and Retention We implement appropriate safeguards but cannot guarantee absolute security. We retain data as long as necessary for account servicing, legal compliance, or other legitimate business interests.

Your Rights Depending on your location, your rights may include:

Accessing personal data
Deleting or correcting your data
Data portability
Objecting to or restricting processing
Withdrawing consent
Opting out of marketing communications

To exercise these rights, email us at help@celesturn.com. We may need to verify your identity before processing your request. We do not discriminate based on the exercise of data rights.

International Data Transfers We may process your data in countries outside your residence. If transferring data from the EEA or UK, we rely on standard contractual clauses or equivalent mechanisms.

Contact If you have questions, requests, or complaints about our privacy practices, please contact:

Celest Urn
44 Westcomb Crescent
Charlottetown, PEI
C1C 1B3, Canada
Email: help@celesturn.com

For data protection purposes, we act as the data controller of your personal information unless stated otherwise.

MEDITERRANEAN INSPIRATION

The gentle curve of a wave. The smooth weight of river stone. The quiet dignity of a timeless sculpture in a sunlit gallery.

Each Celest piece begins with a moment — drawn from nature’s forms, architectural lines, and the enduring beauty of art and design. We create not simply to hold memory, but to elevate it.

A modern urn that takes its shape from the clean symmetry of contemporary sculpture. A cremation necklace that echoes the soft, reassuring curve of a heart held close. Every design is intentional, merging function with artistry so it becomes something you can be proud to display, wear, and cherish.

Our collections are shaped around themes: a life’s story, a place once loved, a season that held special meaning. These threads guide our creative process and inspire our design team, ensuring each piece is as individual as the memory it protects.

HANDCRAFTING

It is in the expert hands of our trusted partners that vision becomes craft.

Each design is born from a patient dialogue between their precise craftsmanship, time-honoured techniques, and our creative direction — a process never rushed.

final touches

Each Celest creation is given a final, meticulous inspection by our quality team, ensuring it meets our highest standards of craftsmanship and respect.

Your memorial piece is placed in a natural cotton and linen pouch — made to last and to protect it when not in use — then presented in a small, recyclable cardboard box, responsibly sourced and minimal by design.

Infused into the fabric is a subtle, comforting scent: a gentle blend of fig, bamboo, bergamot, and musk, developed in a Parisian studio. A quiet, sensory moment that makes receiving your urn as meaningful as the memories it holds.

Because at Celest, every detail matters — from the first sketch to the final touch.